FAQs
General
What products does 17 Looms offer?
17 Looms' Amara collection features a variety of hand-block-printed garments curated from 100% Cotton. 17 Looms has got you covered with products including dresses and co-ord sets, that cater to customers worldwide, for every special occasion.
How do I create an account?
- Visit 17looms.com. Select the three parallel black lines located at the top right corner.
- Select the ‘SIGN IN / REGISTER’ button, add your email address to ‘Log in’ & enter the 6-digit code sent to your email. (NOTE: This code can only be used once and expires in 15 minutes)
How do I subscribe/unsubscribe to your newsletter?
- To SUBSCRIBE, visit 17looms.com & scroll down. Enter your email address under ‘COMPANY SUBSCRIBE TO NEWSLETTER’. To confirm the subscription, look out for the message - ‘Thanks for subscribing’, under the Email Address box.
- To UNSUBSCRIBE, open your Newsletter from 17 Looms in your email & select ‘Unsubscribe’.
I forgot my password. What should I do?
To ‘Sign in’ to your 17 Looms account, enter your email address & the code you received. 17 Looms provides easy access to your account, ensuring a ‘No Password’ policy.
(NOTE: Do not share your log in Code with anyone)
How can I contact customer service?
Contact us at support@17looms.com
What is the average response time for customer service inquiries?
The average response time for customer service inquiries is between 24 hours to 48 hours or less.
How can I leave feedback/ file a complaint/ report a technical issue?
If you would like to leave feedback, register a complaint, or simply want more information, or report a technical issue, contact our Privacy Compliance Officer at 17looms.com/pages/contact or email us at support@17looms.com.
How do I leave a review on 17 Looms?
- Scroll down on the product details page until you see 'Customer Reviews’. Click on the 'Write a Review' button and drop your review in the comment box.
- You can also attach a photo or video. Also, provide your full name and email address.
Payments and Shipping
What payment methods do you accept?
We accept the following payment methods – Amazon Pay, American Express Card, Apple Pay, Diners Club Card, Discover Card, Meta Pay, Google Pay, Mastercard, PayPal, ShopPay, Venmo, and Visa Card.
Is it safe to use my credit/debit card on your site?
Yes, all transactions are secure and encrypted. It is safe to use your credit/debit card on the 17 Looms website.
What shipping options are available?
International orders are dispatched through FedEx International Priority Export and a range of trusted courier partners including DHL, DTDC, India Post, etc.
Do you ship internationally?
We offer shipping to the following 233 countries worldwide:
Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, United States
When will my order be delivered in international shipping?
For international shipping, the average delivery time is 5-7 business days, depending on the country of residence.
What are your International shipping costs?
We offer free shipping on orders above $50. However, we charge a shipping fee of $20 on orders below $50.
Returns, Refund & Orders
How do I place an order?
- Visit 17looms.com to place an order & browse through our products. Select the product you wish to purchase.
- Click on 'ADD TO BAG' and follow the same process for the purchase of multiple products. At the top right corner, select the ‘Bag’ icon & select 'Place Order’.
- Add the required details including delivery address, shipping method, and contact details. Select ‘Pay Now’ to complete the payment. Once the payment is processed, you will receive a confirmation email consisting of order details.
Can I cancel my order after placing it?
An order can only be canceled before it is dispatched. If you wish to cancel the order, contact us at support@17looms.com with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
How can I track the status of my order?
To ‘Track Your Order’, visit 17looms.com/apps/trackingmore
What is your return policy?
For information on 17 Looms’ Return Policy, visit 17looms.com/policies/refund-policy
How to return the product?
We have a 14-day return policy and to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can raise a return request from the My Orders page in the menu or contact us at support@17looms.com For more information, please refer to Refund Policy.
THE FOLLOWING EXCEPTIONS AND RULES APPLY TO OUR 14 DAYS RETURN & REFUND POLICY:
- All items to be returned must be unused and should be in their original condition with all tags and packaging intact.
- We'll share a return label for return shipping, kindly pack your order & drop it to the respective courier partner.
- Once we receive the product(s), it will go through a quality check at our warehouse, and we will then initiate the refund in your source account within 10-15 business days.
- The return shipping amount will be deducted from the final refund amount.
How do I request a refund?
We have a 14-day return policy and to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can raise a return request from the My Orders page in the menu or contact us at support@17looms.com For more information, please refer to Refund Policy.
THE FOLLOWING EXCEPTIONS AND RULES APPLY TO OUR 14 DAYS RETURN & REFUND POLICY:
- All items to be returned must be unused and should be in their original condition with all tags and packaging intact.
- We'll share a return label for return shipping, kindly pack your order & drop it to the respective courier partner.
- Once we receive the product(s), it will go through a quality check at our warehouse, and we will then initiate the refund in your source account within 10-15 business days.
- The return shipping amount will be deducted from the final refund amount.
How long can I return my order?
Return or Refund Requests can be made within 14 days of delivery. We are unable to honor a return outside of the 14-day return period. Visit 17looms.com/policies/refund-policy for more information on the refund policy.
